FAQ

How does Fair + Simple Work?
For the mindful giver, purchase a $40 “Fair and Simple Card" to give to your friend. The recipient can then choose any single item from our quality collection of responsibly made items, and have it shipped directly to them.

How do you choose your partnering companies for your collection?
Our main requirements for partnering companies include:

1. Items are made ethically and responsibly.

2. Companies work directly with their artisan, producer, or farmer.

3. Company exists as a tool for social or environmental change.

Can I purchase the items in the Fair + Simple collection directly from the website?
If you are not redeeming a F+S card but see an item in the collection you would like to purchase, shop from Fair+Simple: Direct.

Do you ship internationally?
No. Not at this time.

How long does it take to receive my digital card?
Digital cards are automated and emailed immediately. It is perfect for last minute shoppers.

Can I have the digital card emailed directly to it's recipient?
Yes! You can even include a gift message.

How long does it take to receive my physical card?
The physical card is sent out within 2-3 business days and usually arrive within a few days after that. Overall, it takes about 3-7 business days.

How long does it take to receive my item I redeemed as a recipient?
Once your item is redeemed, please allow 1-2 weeks for it to arrive in the mail. Tracking is available.

What should I do if my item did not arrive in the mail?
Contact us with your name and order number and we will immediately take care of you! Please allow 2-5 days for the physical Fair + Simple Card to arrive and 1-2 weeks for your Fair + Simple gift to arrive.

What is fair trade?
Simply put, fair trade is paying a fair living wage for the work a person is doing. This means they are able to pay for basic necessities such as food, shelter, healthcare, and education. Factors for determining a fair wage include minimum wage for the area often using NGO information, as well as the time, material, and skill level that is needed. It is achieved by working directly with the producer or artisan.

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The Fair trade Federation outlines* the following principles for fair trade practices:

1.Create opportunities for Economically and Socially Marginalized Producers

2. Develop Transparent and Accountable Relationships

3. Build Capacity

4. Promote Fair Trade

5. Pay Promptly and Fairly

6. Promote Safe and Empowering Working Conditions

7. Ensure the Rights of Children

8. Cultivate Environmental Stewardship

9. Respect Cultural Identity

*The principles above are found and explained in further depth at fairtradefederation.org [2015]

My item is not a certified Fair Trade item. Is it still fair trade?

Identifying an item as fair trade works in two main ways:

1. Certification

There are a few organizations (Fair Trade USA, Fairtrade International, and Fair for Life) that certify a specific item that a company sells as fair trade. They are made in Fair Trade Certified factories ensuring safe labor conditions, no child or forced labor, and fair living wages. In addition, a percentage is paid to the factory, called a premium. The workers democratically determine through a democratically elected board how to spend this money to improve their community. It is more commonly used for agricultural items such as coffee, tea, cotton, chocolate, rice, fruit, etc). However, it is starting to see more involvement in clothing, sports, cosmetics, and other industries.

2.Membership

There are other organizations that evaluate a company as a whole such as the Fair Trade Federation, World Fair Trade (WFTO), and Domestic Fair Trade Association (DFTA).

A large number of Fair + Simple partners are members of the Fair Trade Federation

I redeemed my card and received my gift, but I’m not completely satisfied. Can I return it?
We are committed to complete customer satisfaction at Fair + Simple. While an item cannot be returned, it may be exchanged one time for a different item. The member is responsible for return shipping to Fair + Simple. However, if the item is damaged then Fair + Simple will cover shipping both ways.

Please exchange responsibly.

How do I exchange my item?

Please contact us with the item you would like to exchange as well as the replacement item you would like, and we will process your exchange.

How do I recommend a company to Fair+Simple?
Fair + Simple exists for collaboration! We want to know about like-minded companies and quality products. Please contact us with your recommendations.

My company would be perfect for your collection. Can we be a partnering company?
Here are the basic requirements for being a partner

1. Items are made ethically and responsibly.

2. Companies work directly with their artisan, producer, or farmer.

3. Company exists as a tool for social or environmental change.

If your company meets these guidelines, we would love to talk more with you on possible partnership! Please fill out this questionnaire.

For general inquiries, please email: hello@fairandsimple.com or contact us